Katie Kalsi, LLC, offers full refunds for products shipped from our warehouse within 14 days of delivery when:

The product is damaged upon receipt.
The received product is not what the customer ordered.
The item was purchased at full price (no discounts or promotions were applied to the purchase).

Katie Kalsi, LLC, offers product exchanges for items shipped from our warehouse when:

The customer initiates contact with our customer service team within 14 days of receiving the product.
The requested exchange item is in stock and is of equal or lesser value to the original purchase.
The customer mails the product in its original packaging (with tags attached) to our customer service department.

We take pride in our handbags and want our customers to enjoy their purchase. The Katie Kalsi team understands that sometimes special circumstances require special attention. If you have additional questions or concerns about your Katie Kalsi purchase, please email us at